Cancellation

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.

In order to exercise your right of withdrawal, you must inform us (ava&yves GmbH, Managing Director Geraldine Koppmann-Ribbrock, Bahnhofstr. 120, D-33803 Steinhagen, E-Mail: info@avaundyves.de, VAT ID DE308762506) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the sample revocation form shown at the end of this cancellation policy, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

Consequences of revocation: If you revoke this contract, we will have to pay you all payments that we have received from you incl. of the delivery costs or additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the date on which we received the notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

We bear the costs of returning the goods. They only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of them that is not necessary to check the nature, characteristics and functioning of the goods.

Revocation form

(If you want to revoke the contract, please fill out this form and send it.)

Withdrawal form